Q.
Whom do I contact if I need assistance?
A.
You can call, fax, email, or write with your questions.
Call us at: 610-323-5092. If you call after hours you can leave us a message and we will return your call. You can fax us at 610-327-8326 or email info@commanderclean.com. We also have a retail showroom at 135 Walnut Street in Pottstown, Pennsylvania.

Q.
Wil I have to pay sales tax on my order?
A.
All products sold to Pennsylvania residents will include 7% sales tax.

Q.
What type of products does CommanderClean.com sell and what is the warranty on these items?
A.
We only sell new cleaning and safety products, supplies and equipment in our online store with full manufacturer's warranties.

Q.
How safe is my order information when I place an order online?
A.
CommanderClean.com guarantees that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. You can read our privacy policy to be assured that we will not give away, trade or sell any of your contact or secured order information.

Q.
What is JBSs return policy?
A.
Please see our Return Policy page.

Q.
How do I cancel or change my order?
A.
As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. If you were charged for the product your credit card will be credited. You will receive an email confirmation upon our cancellation of the order. If the item has been shipped you will have to refer to our return policy listed above.